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Online auctions are big business. But they can be big headaches.

During the past year, trading in online commerce was valued at $60 billion, according to *Business Standard.? Online trade among small businesses makes up 1 per cent of USA*s GDP (Gross Domestic Product) and is expected to reach 10 per cent or $400 billion of USA*s GDP by 2010.

?But setting up and maintaining operations on huge auction sites like Ebay is not always easy,? said Rich Moc, owner of Performance Cars at Pcars.com, a niche automotive auction site. ?People can spend a lot of time sifting thhrough cluttered pages of auctions, bidding, setting up accounts and managing multiple, confusing and expensive fees that can take an accountant to figure out. And trying to figure out how to submit a simple email or place a quick call for help can be a pain in the neck.?

Clive Roberts
Clive Roberts worked as the lead developer on a VB6 project to deliver a front-end application to Local Government. Councillors used the application during their `surgeries` with the public to record details of the meetings, take actions including diary integration. Based on the outcome of these actions the application would integrate seamlessly with Office XP generating letters, faxes and emails based on standardised templates. The application had to be secure and ensure that the confidential material contained was stored and processed in a secure manner. This application had to be `self-teaching` and include hhelp and advice tips so that any councillor or local government worker could walk up and use the application with no training.

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The solution or pain relief for big auction headaches? Smaller, niche sites with personalized service. For example, Performance Cars offers easier management, one-on-one help and plenty of options to help with automotive solutions and aftermarket selling. Some of their auction tips are:

Customer Service - When you have an item listed and a potential buyer contacts you with a question, respond quickly. It is important and actually critical to your success to check your email account several times a day. Answering a question could be the difference between you getting the sale or the buyer going someplace else.